Are you searching for how to recover your banned or deleted Vivo account or do you forget your password but don’t have access to your email or phone number? If you have deactivated your account but want to use it again, and no more than 30 days have gone by, you still have time to recover your Vivo account. You can do this from the Vivo app or enter the website.
Also, If you forget your password and you still have access to either your email or phone number, you can reset your password and recover the account. Simply tap on the “Forgot password?” option on the login screen.
However, if you don’t have access to your email or phone number or your account is suspended or banned you need to use another method to recover the Vivo account. Otherwise, you have to create another Vivo account. In this article, you’ll learn how to recover Vivo account with or without email or phone number.
How to recover Vivo Account by Logging in
To get started, log in with the account you want to recover by using your username and password as if you never deleted it
Once you click the login button, you will be taken to your profile page. In some cases, Vivo asks you if you want to recover your account. Click yes, and you’ll be able to enter your profile again. After you recover your Vivo account, you can use it again with all the functions. Go back to the home screen and start using the services.
Remember as we mentioned at the beginning, you have at most 30 days to recover your account if you decide to deactivate it.
You can do the reactivation process during this period, but after this time has elapsed, you permanently lose your account and will have to create a new one. The option of reactivating your account may not be available when you log in, in this case, you can request help on the appeal form.
How to Recover Vivo Account Via Appeal Message
The immediate answer for how to unban Vivo is to make a polite appeal to the Vivo support system. All you have to do is contact the service and ask for the unbanning process, which will reveal why your Vivo account is banned. Make a simple appeal to the service; that will get back your account.
The easiest way is to drop an email to Vivo by contacting them and if your Vivo ban was really a mistake, they might unban your Vivo account. If you are lucky, you will get your account back, and won’t lose any of your matches.
Recover Vivo Account With Email or Phone Number
- First tap on “sign up”.
- Then tap on the “log in” text at the bottom.
- After that, choose “use phone, email, username”.
- Then finally, use “email, username”.
- Lastly, go to where it says “forgot password?”.
- After that you should be able to reset your password with your email or phone number.
To recover your Vivo account without email or phone number, you need to submit the Vivo feedback form or you can create a new Vivo account and report a problem directly on the app. Once you’ve submitted the feedback form or reported a problem, wait for a few days for Vivo’s response.
If you don’t have access to your email or phone number, you won’t be able to reset your password. Hence, to recover your account, you need to contact Vivo directly. Other than the feedback form, there is another way where you can contact Vivo.
You can do so directly on the Vivo app. However, you need to make another account first. Once you’ve made another account, log in to Vivo, navigate to your profile, and tap on the three dots. Then, scroll down and tap on “Report a problem”.
Then, select a relevant topic, tap on “No”, tap on “Still have problem”, describe your problem, and tap on “Report”. Anyhow, below is a step-by-step guide on how you can recover your Vivo account without email or phone number.
Recover Vivo Account Without Email or Phone number
Step 1. Go to the Vivo feedback form
The first step is to go to the Vivo feedback form. The Vivo feedback form has two uses. Firstly, it allows you to share feedback that you have about your experience on the app. Secondly, you can tell them about a problem that you’d like to report. Any information that you provide will only be used to respond to your report. You can visit the form on a desktop or on mobile.
Firstly, search for “Vivo feedback” on Google and click on the first search result. Alternatively, you can visit the feedback form. This is the official Vivo feedback form. Proceed to the next step to learn what to do next.
Step 2. Enter your email address and username
Once you’re on the Vivo feedback form, you’ll see a “Contact Information” header. Under the “Contact Information” header, you’ll see two fields. The first field is the “Email address” field which has an asterisk. Under the “Email address” field, enter any email address.
The email address does not have to be associated with your Vivo account. Since you’ve lost access to your email address, use an alternate email address that you have. Otherwise, you’ll have to make a new one.
Next, you need to enter your Vivo username under the “Username” field. Although the field is optional, you need to enter it since you’re trying to recover your account. Hence, enter the username of the Vivo account that you want to recover. Proceed to the last step to learn how to complete and submit the form.
Step 3. Explain that you lost your email and phone number
After you’ve filled in your email and Vivo username, scroll down the form. Under the “Username” field, you’ll see a “What would you like to tell us?” field.
This field is compulsory, and you’ll have to explain the problem that you’d like to report. Since you’re trying to recover your Vivo account, you need to explain that you lost access to your email address and phone number.
Here’s an example, “Hi Vivo, I forgot my password but I lost access to my email and phone number. My username is @example. Can you help me to recover it?”. Under the “What would you like to tell us?” field, you’ll see an “Upload” link where you can upload attachments.
As you’re reporting that you lost access to your email and phone number, you don’t have to upload any attachments. Instead, you can simply submit the form. Tap on the “Submit” button to submit the form.
Once the form is submitted, you need to wait for 3 to 5 business days for Vivo’s response. They will respond to you via the email address that you’ve entered on the “Email” field. Hence, make sure to check your email for their response with instructions on how you can recover your account.
How to Reset Vivo Password
To change your Vivo password without a phone number, you can provide your email address instead.
However, if you lost access to your email address as well, you need to contact Vivo using the Vivo feedback form or report a problem on the app itself. You can contact Vivo by completing and submitting the Vivo feedback form, or you can report a problem on the app itself on your profile, describe your problem
How do I Recover Old Vivo Account
To get your old Vivo account back without a password, you can log in with your phone number. Vivo will then send a code to your phone number that you need to key in before you can log in to your account or you can reset your password on the login screen by clicking on Forgot password and then entering your phone number or email.
Then, Vivo will send you a link to reset your password.
Finally
Losing access to your account can be very disappointing. You can follow the steps in this guide to recover your Vivo account.