Is your DStv account suspended? That may be due to numerous reasons, but we shall show you how to reactivate the suspended DStv account in this guide both online and offline.
Getting a DStv decoder is not all you need to watch their channels, but you should pay for a subscription as well. Failures to pay your DStv bills will get your account suspended automatically.
However, when your DStv account is suspended, it is not only that you have not paid a subscription, but sometimes it may be due to a technical challenge.
In addition, when your DStv subscription is suspended, you can not watch any of the channels until it’s been resolved. Fortunately, you can use various means to reactivate a suspended DStv account online and in other means.
It is very simple, and you do not need to ant technical knowledge to make that happen.
We are here to share the process with you, so read carefully and follow each procedure precisely.
Why is My DSTV Account Disconnected?
Below are the reasons why your DStv account may be suspended:
1. Your DStv subscription has expired.
2. There is a problem with your DStv account.
3. Your DStv package has changed.
4. The channel you want to watch may not be part of your package.
5. Internal technical challenge with DStv.
When those happen, your DStv will be suspended.
How to Reactivate Suspended DStv Account
Reactivating Suspended DStv Account:
1. DStv self-service.
2. Contacting DStv Customer Care center
3. MyDStv App.
Below are the things you need to reactivate your DStv account if it is suspended:
1. DStv decoder IUC number.
2. Mobile phone number linked to your DStv account.
3. Full name registered with DStv.
4. DStv customer care number.
Those are the things you need to activate a suspended DStv account.
How to Reactivate Suspended DStv Account Online
1. Open the DStv app on your smartphone.
2. Enter your “Surname” or mobile phone number.
3. Next, input your DStv IUC number.
4. Click on “Login” to sign in to your account.
5. Once you are logged into your account, click on “reactivate errors.”
6. Check your TV screen to see the error code that is displaying, either E16 or E-32.
7. Select the type of error and click on reactivate now to clear the error code.
8. Once the error has been cleared, your account will be unsuspended.
That is how to reactivate a DStv account online.
How to Reactivate Suspended DStv Account Via DStv Customer Care
Reactivating your suspended DStv account, follow these steps:
1. Call the DStv customer care number on your phone.
2. Follow the voice prompt to change to your preferred language.
3. Choose the option to speak to a DStv agent.
4. After a few minutes, a DStv agent will join you on the line.
5. Report to the agent about your account being suspended.
6. Give the agent details of your DStv account, inclined IUC number, mobile phone number, and the account’s full name.
7. You will be told why your account was suspended, and if it has nothing to do with the subscription, it will be reactivated instantly, or you will be given instructions to follow, and your account will be unsuspended.
That is how to reactivate your suspended DStv account. You can also delete your DStv account.
DStv Account Activation Online
1. Visit Eazy DStv via your internet-enabled mobile device.
2. Log into your DStv account with your account number and surname.
3. Click on the dialogue box “Clear your error”
4. Clear the E16 error.
5. Click on “Reset device now” tab’ and this will reset your DStv decoder.
The activation should occur after any of the above processes. If your subscription does not get activated, you can visit DStv’s official Twitter or Facebook page and ask them to reset the decoder for you. Your DStv account number must be made available when making this request.
If none of the above methods work, you can call their customer care numbers to get the decoder activated.
How long does it take to reactivate DStv? The activation should occur automatically after you have made the payment, but there are times some forms of manual reset may be required if the automatic one does not take place. It is now possible to make payment for your DStv subscription via Bank.
How to Reconnect your DStv After Payment
You can activate your DStv online after payment by following the steps below:
1. On your internet-enabled device, visit DStv.
2. Login to your account, using your account number and surname.
3. On DStv’s website, click the dialogue box ”clear your error”
4. Click E16 error.
5. Click on reset device to reset and activate DStv.
How to Register Your TV on DStv Now
To register your DStv Now on Smart TV:
1. First, connect your smart TV to the internet using ethernet cable or Wi-Fi
2. Navigate to the App Store on your TV, search for “DStv Now”, and install the app
3. the app will display a code on your TV screen
4. Using your computer/phone, go to now.dstv.com and log in
5. Once logged in, go to now.dstv.com/tv and enter the code displayed on the TV, then click on the “Sign in on TV” button, the app will now be live on your TV.
How to Suspend DStv subscription
DStv customers can now suspend their subscription while they are away from home for a period of seven (7) to fourteen (14) days. Simply go to any DStv Authorised Branches. Go to any DStv authorized branch and explain that you want to suspend your subscription.
Request for DStv suspension will take 48 hours and all you need to do is inform DStv/DStv customer care ahead of or during your stay away.