Want to know how to reactivate your banned or deleted Ooma account or do you forget your password but don’t have access to your email or phone number? If you have deactivated your account but want to use it again, and no more than 30 days have gone by, you still have time to recover your Ooma account. You can do this from the Ooma app or enter the website.
Also, If you forget your password and you still have access to either your email or phone number, you can reset your password and recover the account. Simply tap on the “Forgot password?” option on the login screen.
How to Reactivate Ooma Account by Logging in
If you don’t have access to your email or phone number or your account is suspended or banned you need to use another method to recover the Ooma account. Otherwise, you have to create another Ooma account. In this article, you’ll learn how to reactivate your Ooma account with or without an email or phone number.
To get started, log in to the account you want to reactivate by using your username and password as if you never deleted it
1. Click on the login button, and you will be taken to your profile page.
2. In some cases, Ooma asks you if you want to recover your account. Click yes, and you’ll be able to enter your profile again.
3. After you recover your Ooma account, you can use it again with all the functions.
4. Go back to the home screen and start using the services.
How to Reactivate Disabled Ooma Through Appeal
The immediate answer for how to unban Ooma is to make a polite appeal to the Ooma support system. All you have to do is contact the service and ask for the unbanning process, which will reveal why your Ooma account is banned. Make a simple appeal to the service; that will get back your account.
The easiest way is to drop an email to Ooma by contacting them and if your Ooma ban was really a mistake, they might unban your Ooma account. If you are lucky, you will get your account back, and won’t lose any of your matches.
How to Get Back Ooma Account With Email
- First tap on “sign up”.
- Then tap on the “log in” text at the bottom.
- After that, choose “use phone, email, username”.
- Then finally, use “email, username”.
- Lastly, go to where it says “forgot password?”.
- After that, you should be able to reset your password with your email or phone number.
To recover your Ooma account without email or phone number, you need to submit the Ooma feedback form or you can create a new Ooma account and report a problem directly on the app. Once you’ve submitted the feedback form or reported a problem, wait for a few days for Ooma’s response.
Reporting You Can’t Access Your Account
If you don’t have access to your email or phone number, you won’t be able to reset your password. Hence, to reactivate your disabled account, you need to contact Ooma directly. Other than the feedback form, there is another way where you can contact Ooma.
You can do so directly on the Ooma app. However, you need to make another account first. Once you’ve made another account, log in to Ooma, navigate to your profile, and tap on the three dots. Then, scroll down and tap on “Report a problem”.
Then, select a relevant topic, tap on “No”, tap on “Still have a problem”, describe your problem, and tap on “Report”. Anyhow, below is a step-by-step guide on how you can get back your account without email or phone numbers.
Step 1. Go to the Ooma feedback form
The first step is to go to the Ooma feedback form. The Ooma feedback form has two uses. Firstly, it allows you to share feedback that you have about your experience with the app. Secondly, you can tell them about a problem that you’d like to report. Any information that you provide will only be used to respond to your report. You can visit the form on a desktop or on a mobile.
Firstly, search for “Ooma feedback” on Google and click on the first search result. Alternatively, you can visit the feedback form. This is the official Ooma feedback form. Proceed to the next step to learn what to do next.
Step 2. Enter your email address and username
Once you’re on the Ooma feedback form, you’ll see a “Contact Information” header. Under the “Contact Information” header, you’ll see two fields. The first field is the “Email address” field which has an asterisk. Under the “Email address” field, enter any email address.
The email address does not have to be associated with your Ooma account. Since you’ve lost access to your email address, use an alternate email address that you have. Otherwise, you’ll have to make a new one.
Next, you need to enter your Ooma username under the “Username” field. Although the field is optional, you need to enter it since you’re trying to recover your account. Hence, enter the username of the Ooma account that you want to recover.
Step 3. Explain that you lost your email/phone number
After you’ve filled in your email and Ooma username, scroll down the form. Under the “Username” field, you’ll see a “What would you like to tell us?” field.
This field is compulsory, and you’ll have to explain the problem that you’d like to report. Since you’re trying to recover your Ooma account, you need to explain that you lost access to your email address and phone number.
Ooma Account Recovery Message
Here’s an example, “Hi Ooma, I forgot my password but I lost access to my email and phone number. My username is @example. Can you help me to reactivate it?”. Under the “What would you like to tell us?” field, you’ll see an “Upload” link where you can upload attachments.
As you’re reporting that you lost access to your email and phone number, you don’t have to upload any attachments. Instead, you can simply submit the form. Tap on the “Submit” button to submit the form. You can also cancel your Ooma account online and without calling through this method.
Once the form is submitted, you need to wait for 3 to 5 business days for Ooma’s response. They will respond to you via the email address that you’ve entered in the “Email” field. Hence, make sure to check your email for their response with instructions on how you can recover your account.
How to Reset Ooma Password
To change your Ooma password without a phone number, you can provide your email address instead.
However, if you lost access to your email address as well, you need to contact Ooma using the Ooma feedback form or report a problem on the app itself. You can contact Ooma by completing and submitting the Ooma feedback form, or you can report a problem on the app itself on your profile, describe your problem
How do I Recover Old Ooma Account
To get your old Ooma account back without a password, you can log in with your phone number. Ooma will then send a code to your phone number that you need to key in before you can log in to your account or you can reset your password on the login screen by clicking on Forgot password and then entering your phone number or email. Then, Ooma will send you a link to reset your password.
That’s all, we understand that losing access to your account can be very disappointing. You can follow the steps in this guide to recover/reactivate your Ooma account.