When you “pause” your Raya account, your profile will no longer be visible to other members on the app. You will also not be able to swipe or match with other members. However, your messages and matches will still be saved, and you will be able to access them if you decide to reactivate your account.
What this means is that you can temporarily hide your profile if you want to take a break from Raya, without deleting your account. You will not be shown as a recommendation, in the app. However, people you already liked may still see your profile and match with you. You can still see and chat with your matches.
How to Pause Your Raya Account
If you want to stop using Raya but don’t want to lose all your matches, or if you know you’ll want to return to your page eventually, Pausing your account may be the move. Pausing means you’re signed out of Raya and you won’t be recommended to other users, but when you decide to log in back in, your account with your pics, bio, and matches, will be instantly restored.
To Pause your account, open Raya and go to settings. Scroll to the bottom of the page, until you see manage account, and select Pause Subscription.
Also, if you don’t want people to know your location, or if you just want to keep talking to your current matches without the chance to disclose your city, changing your location may be your best best.
There is a way to make new matches though if someone you’ve already liked sees your profile and likes you back. To select this option, open the Raya app, head to “Settings”, and scroll past the preferences for distance and age. Under that, you’ll see a section labelled “Show my location.” Toggle it off and then your location won’t be shown to anyone.
Just removing the app won’t get you off the grid. If you just delete the app from your phone, your Raya profile will still be out of town. In other words, even though you aren’t using the app, others can still see your profile, swipe on you, and tell your partner that they found you in the swipe zone.
How to Delete Raya Account and Uninstall the App
1. Open the Raya app on your mobile device.
2. Tap your profile icon at the top of the main screen.
3. Tap Settings.
4. Scroll down and tap Delete Account.
5. Exit the app and tap and hold the Raya logo on your home screen.
6. Drag it to the trash can to fully delete the app.
Once your account has successfully been deleted, all “likes,” matches, messages, photos, and other information associated with your account will be lost and can never be recovered. However, you can create a new Raya account in the future
Raya Log Out
If you don’t have enough options, there’s also the Log Out feature, which is different from pausing and deleting. When you “Log out” of Raya, your account will be signed out on your phone, but still, be circuiting in the last location you were swiping.
The “Log out” option is at the bottom of settings right above “Delete.” Before you log out, you can choose “remember me in this device” so you have a one-step sign-in the next time you sign in on the same phone or you can choose “forget me on this device” so you’ll have to log back in with your password.
While Raya itself does not directly offer refunds, but allows you to cancel a subscription. Requesting for a refund depends on the platform you subscribed from, like you can request a refund from the App store by selecting “I’d Like to” and selecting “Request a Refund. Then, choose your reason and select Raya.
If you feel that someone on your match list is a catfish check out how to spot fake Raya profiles and report the account.
How to cancel your Raya Membership
1. Go to the Raya website and sign in to your account.
2. Click on your profile picture in the top-left corner of the screen.
3. Click “Setting.”
4. Below the summary of your subscription, click “Unsubscribe” to cancel.