Albert takes users’ safety very seriously including your behavior, which is why they ban any user that violates their terms of use. It may seem to you that you’ve been suspended for no reason. If this is the case you’ll need to take the due necessary steps to unsuspend your Albert account.
You’ll be suspended from using Albert for up to 30–90 days from the day you repay your advance in full if your repayment is overdue by 15 or more days, Albert’s ability to offer cash advances with no late fees or interest relies on the agreement that you’ll pay them back when you receive your next paycheck.
Albert has strict terms and conditions of service and most times suspends any user that violates them. You can reactivate your blocked account in different ways: by appeal, via contacting Albert support, using a different device or you can create a new account.
Thus, if you have received Albert ban notification you can reactivate or make a new account in no time.
Now that you know you can unsuspend your account back, what exactly is Albert ban, how long does Albert ban last, and how to unban your account? You have to relax and continue reading because we’re going to explore them one after the other.
How to Unsuspend Albert Account
If you feel your account was wrongly restricted, all you need to do is contact the Albert support team and provide them with enough proof of your innocence.
In most cases, the reasons for your account suspension will be stated in the email notification confirming your account suspension. When you contact Albert support, make sure your message is clear and detailed. If need be, provide pictures and any other files necessary to prove your account was wrongly deleted.
What Happens When Albert Suspends Your Account?
Albert ban or suspension is Albert’s way of getting rid of the people who are breaking their rules. When Albert bans you, they BAN you. You lose everything that has to do with the platform.
You won’t be able to sign in or access your account any longer. Usually, Albert suspension is Albert’s decision to prevent you from using the services again due to your behavior. So, if you go against the rules of Albert, you’re gone from the platform.
Reactivating a suspended Albert account shouldn’t be an issue if the ban was placed due to a misconception or by mistake. However, if it is deserved, you may never be able to unban the account.
If your account was justifiably suspended, then you may not have a case. Albert will not enable an account that deliberately violated its terms and conditions of service.
Albert Account Ban Appeal
The immediate answer for how to unsuspend Albert account is to make a polite appeal to the Albert support system. All you have to do is contact the service and ask for the unbanning process, which will reveal why the account is banned.
Make a simple appeal to the service; that will get your Albert account unbanned. You want to send them your screenshot of the ban.
If it is something quite big that you did, you won’t get a chance, you can also contact Albert to unban your account.
How to Contact Albert About Suspended Account
Albert clearly states that any user that consistently violates their payment guidelines will be banned. If your account has been suspended, you will receive a banner notification when you next open the app, informing you of this status.
Meanwhile, If you believe your account was banned incorrectly, let Albert know by submitting an appeal, and you’ll get unbanned.
To submit an appeal:
1. Open the notification.
2. Select the ban “Appeal” option.
3. Enter your username and email address.
4. Type in your appeal in the description field.
3. Follow the instructions provided and then click on “Submit”.
After submitting the appeal, you can expect an answer back within a few hours to a few days. I’d recommend you wait around 3-4 days. If you get no answer within these 3-4 days you can write to them once more to let them know you’re waiting for their answer. Remember to keep being polite.
Does Albert Suspend Device?
Albert does ban your email/phone number and device. Even if that device is new, Albert can still ban it along with your other information.
Albert takes cognizance of your device ID, they ban your device too e.g. phone. Besides getting a new email address, you need to either factory reset your device, get a new unique device ID, or get an entirely new phone/device.
Your device ID represents your device. It’s made of unique numbers and letters that identify your device as unique.
Since Albert bans you for a solid reason, it’s going to be difficult to bypass Albert’s suspension of your email/phone number or device. Your ID is banned when your account is suspended and there’s nothing you can do to stop it.
How to Unsuspend Device from Albert
1. If you don’t have the technical skills, and can’t afford to change your device, then try using Albert on the web, with a new phone number.
2. Albert suspends your account when you open it with a new email or number when it has been used before. Also, Albert can recognize your device, especially if something wrong was done on Albert through that device. Using a used device could mean:
- You’re using a friend’s or a family member’s email, device, or number.
- You’ve got a disposable email or phone number.
- Your phone number was previously used by someone else to open your Albert account.
3. You need a new Device ID as giving the same information that you gave in your previous will get you restricted again.
4. Use Albert responsibly, and avoid bot-like behavior.
Albert bans your device as well, that’s why this step is essential for anyone trying to get back to Albert after being banned.
How Long Does It Take Albert to Unblock an Account
Albert can take minutes to days to review your appeal, depending on your history with the app/website.
If you’ve just registered on Albert, then the review will only take a couple of minutes to put your profile together and confirm your profile isn’t fake.
When you got banned on Albert and now you’re trying to get back in, then Albert might take a few days as well to review your new account.
How to Make a New Albert Account Without Suspension
Many people enjoy the services of Albert and can’t possibly think of going somewhere else than Albert.
When such a person gets banned and tries to reactivate that account but to no avail, then the next option will be to open a new account.
However, you can’t just go ahead and reopen a new Albert account. There are steps to take in order to avoid repeated bans.
Method #1. Uninstall Albert
Whatever device you’ve been using Albert on, delete and uninstall the app from it. That is to delete the cache from your device.
You can’t recover your restricted account and everything will be gone if Albert still recognizes your invalid activities. It’s one of the reasons why you want to uninstall it and start over.
Method #2. Contact Albert Support
You can contact support at hello@albert.io telling them you want to open another account; promising to be a good member this time.
It may be very difficult to get a good response from support. They most times feel reluctant to help people reopen suspended accounts or give them permission to open a new account. That’s why you may have to act on your own by contacting them.
Method #3. Change Your Device, Its ID or IP Address
If you use Albert on your phone, you don’t necessarily have to get a new device. You can use it on your computer. it’s safer to open a new Albert account using a completely new device since Albert cookies have a very long expiration date.
Meanwhile, if you don’t have access to another device and want to use the same device with which your previous account was banned, then you have to follow these steps:
1. Delete browser cookies, cache, and Albert data: Albert cookies don’t expire quickly, so you have to clear the cookies, browser cache, and other Albert data stored on your computer.
2. A Factory Reset on your current device (works for Android only).
3. A Device Changer on your current rooted device (works for Android only).
4. iPhone jailbreak (works for iPhone only).
5. Changing advertising ID – An advertising ID is a unique line of numbers that are used by advertisers to identify you as a user.
- iOS: Settings > Privacy > Advertising > Reset advertising identifier.
- Android: Settings > Google > Ads > Reset advertising ID.
6. Albert can recognize your IP address too only when signing up – Getting a VPN to avoid a ban is not necessary but it’s good to have. Get a VPN app, enable your new VPN and check if your IP has been changed.
7. Do not verify your account using the same old email or phone number:
It’d be more helpful for you to use an entirely different device be it another phone, tablet, or laptop, and If you don’t want to use a new device, then you need to change your device ID. You can get a new phone number to verify your new account if you don’t want to get suspended again.
Method 4#. Use a New Email Address
You don’t want to connect the same email you connected to your banned account with your new account. Albert will know that it’s you and ban you again.
This also means that if you try to make a new Albert account, and got banned before even opening the account, a disposable email address or phone number could be the cause.
You can’t link your new Albert account to the same email as you did with your restricted account either. Open a new email if you’re trying to get back on Albert through email as well.
The previous user of that email or number could’ve got banned, and now the next user (you) is in pain because of bad luck. That’s because Albert remembers and recognizes your ID including your device information, especially if you violated their rules.
Using the same email or phone number with which your previous account was verified to verify your new account is like shooting yourself in the legs.
Method #5. Use a New Google Play Account/Apple ID
Since your Google account/Apple ID collects the data, using the same google account/Apple ID to download the app again can give enough clues to Albert to know who you are.
Albert doesn’t ban your Google account or Apple ID, however, it bans your device. This means you need a new device if you’re trying to get back after getting restricted.
Do not make the same mistakes that got you suspended. A new Albert account is an opportunity to start afresh; but if you go on and repeat the same mistakes that got your previous account blocked, then your new account will end up getting banned too.
So, you kind of know what you’ve done wrong, make sure you don’t repeat that after creating your new Albert account.
Albert Banned for No Reason
If your Albert account has been blocked for no reason, you can recover/reactivate it.
If you believe it was blocked by mistake you can use the guidelines on the website at any time to appeal the ban. Send a message to Albert with your registered email address and they will take review your appeal and unban your account.
How to Report a Problem to Albert
You can also contact Albert to report any problem you have with your account or suspicious activities on your account. You just need to visit the site.
To report a problem:
1. Click Profile in the bottom right.
2. Then click on the 3-line icon in the top right.
3. Select “Settings and Privacy”.
4. Click Report a problem and select a topic.
5. Follow the steps in the app to submit the problem.
6. If the recommended steps do not solve your problem you can select No to the question “Is your problem resolved?” and click Still have a problem so that you can contact Albert with further details about your problem.
That’s pretty much everything about how to unsuspend Albert or make a new account.
I hope this article helped you?